Shipping & Handling
Welcome to KEF.COM, a one-stop provider of high quality home entertainment solutions
ONLINE SHOPPING MADE EASY WITH KEF.COM
Most in-stock items will arrive on your doorstep 3 to 5 working days after placing your order.
FREE EXPRESS DELIVERY TO HONG KONG & MACAU
The shipping cost of your KEF speaker and/or headphone is free of charge when ordering from KEF.COM Online Store. It can be sent to a Hong Kong or Macau address provided by you (home, work, etc. but never a P.O. Box). As soon as we have shipped your order, we will send you an Shipment Confirmation email with the delivery information, which includes the tracking number. You can also check the status of your order under the "My Orders" section when you login to "My Account".
KEF.COM insures each order during the time it is in transit until it is delivered to you. We require a signature for any products delivered, at which point responsibility for your ordered products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by KEF.COM and transfer of responsibility in the same way.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipment confirmation that contains the tracking information. Once your product is shipped, the Returns and Exchanges Policy will apply.
KEF.COM may cancel orders for any reason. Some common situations in which orders are cancelled may include: The product is out of stock and there are no plans of restocking, pricing errors or payment is declined by the issuing financial institution.
HAVE ANY QUESTIONS? CONTACT US
Send us an email at firstname.lastname@example.org for any and all queries about your KEF products and shopping experience at KEF.COM, we will respond within 2 working days of receiving the enquiry.