After-Sales Services

Contact Us for inquiries regarding KEF product repairs and after-sales services, or call us for assistance.

Hotline: 2410 8188
Working Hours: Monday to Friday, 9 AM to 6 PM (excluding public holidays)

For product warranty services, please provide the original purchase receipt. To ensure your warranty rights for the purchased products, we kindly encourage you to complete Product Registration upon receiving your products.

Standard warranty service

KEF provides a free courier service and inspection service during the warranty period. Please contact us for more information.

Standard repair lead time: 7 working days.

Paid service	Price
Courier service (collect & deliver)	$300 (below 28.5kg)
Out-of-warranty inspection	$200 – 300
Onsite service	$1000 / hour (by quotation)