KEF Service Centres

You are most welcomed to visit one of the centres listed below for service. For warranty claim, please be reminded to present the original proof-of-purchase at the time of service request.

【Temporary Arrangement for KEF Mong Kok Service Center】

Effective from 18 Nov 2019, Mong Kok Service Centre will adjust the service hours as below, until further notice.
We apologize for the inconvenience caused.

Customers may contact our Service Center before visit.

1. Authorized Service Center – Mongkok Customer Service Centre

Room 2101, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon, Hong Kong (3 minutes from Yau Ma Tei Station,Exit A1)
*Provide pick & drop service only

Updated Service Hours of Mong Kok Service Centre:
Mon- Fri: 09:00 – 18:00, Sat: 9:00-13:00

Closed on Sundays and public holidays


Original Service Hour:

Mon- Fri: 10:00-19:00, Sat: 9:00-13:00
Closed on Sundays and public holidays

2. Authorized Service Center – Tsing Yi Customer Service Centre

Flat 15C, Gateway TS, 8 Cheung Fai Road, Tsing Yi, Hong Kong
* Provide pick & drop service only


Service Hour:
Mon- Fri: 09:00-13:00; 14:00-18:00 (Lunch Hour 13:00-14:00)
Closed on Saturdays, Sundays and public holidays

3. KEF Music Gallery

12/F, 1 Duddell Street, Central
* Provide pick & drop service only


Service Hour:
Tue-Sat 10:30-19:30; Sun & Public Holidays 12:00-18:00
Closed on Mondays

You may also contact KEF service hotline at 2410 8188 or email to support.hk@kef.com

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