KEF Service Centres

You are most welcomed to visit one of the centres listed below for service. For warranty claim, please be reminded to present the original proof-of-purchase at the time of service request.

1. Authorized Service Center – Mongkok Customer Service Centre

Room 2101, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon, Hong Kong (3 minutes from Yau Ma Tei Station,Exit A1)
*Provide pick & drop service only

Service Hour:
Mon- Fri: 10:00-19:00, Sat: 9:00-13:00
Closed on Sundays and public holidays

2. Authorized Service Center – Tsing Yi Customer Service Centre

Flat 15C, Gateway TS, 8 Cheung Fai Road, Tsing Yi, Hong Kong
* Provide pick & drop service only

Service Hour:
Mon- Fri: 09:00-13:00; 14:00-18:00 (Lunch Hour 13:00-14:00)
Closed on Saturdays, Sundays and public holidays

3. KEF Music Gallery

12/F, 1 Duddell Street, Central
* Provide pick & drop service only

Service Hour:
Tue-Sat 10:30-19:30; Sun & Public Holidays 12:00-18:00
Closed on Mondays

【Temporary Arrangement for KEF Music Gallery】

Effective from 8 April 2020, KEF Music Gallery will adjust the opening hours as below, until further notice:
Tuesday, Thursday - Saturday: 10:30 am to 7:30 pm
Sunday/ Public Holiday: 12:00 noon to 6 pm
Monday & Wednesday: Closed

You may also contact KEF service hotline at 2410 8188 or email to

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