Terms and Conditions

Terms and Conditions

Terms and Conditions

Acceptance of  Terms and Conditions
This page sets out the terms and conditions (the "Terms and Conditions") for using the website displayed at the URL kef.com and its associate domains or sub-domains (the "Site"). By using the Site operated by GP Acoustics Group and/or its affiliates ("KEF" and, collectively with "we" or "us"), you will be deemed to have acknowledged and agreed that the Terms and Conditions set out below are binding upon you. We may revise the Terms and Conditions from time to time without prior notice. Once posted on the Site, the amended the Terms and Conditions shall apply to you. You are advised to visit this page periodically to review the latest Terms and Conditions.

These Terms and Conditions between us will be available in English and Traditional Chinese versions. If there is any inconsistency or ambiguity between the English version and the Traditional Chinese version, then the English version shall prevail. 
Use of the Site
This Site is served as an information and shopping resource, but for no other purpose. Any other use of this Site, including, but not limited to, reproduction or any modification, distribution or republication, without the prior written permission of KEF, is strictly prohibited.

You may not violate or attempt to violate the security of the Site including, without limitation, accessing data not intended for you or logging into a server or account which you are not authorised to access, attempting to probe, scan or test the vulnerability of a system or network, attempting to breach security or authentication measures without proper authorisation, or attempting to interfere with service to any user, host or network. Violation of system or network security may result in civil or criminal liability.

You may not engage in sending spam, including but not limited to any form of unsolicited emails or messages.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.
Product Information and Availability
Price and availability information contained on this Site is subject to change without notice. KEF shall not be bound by any errors or omissions in posting product information or prices with respect to any products offered on this site.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Some of the products and services featured on the Site is displayed for information or promotional purposes only and may not be available for purchase through the Site. All products and services offered for purchase on the Site is subject to availability.

The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images, especially where our products contain natural product components such as wood.

The packaging of the products may vary from that shown on images on our site.
Compliance with Shipping and Return Policies
You agree to comply with and be bound by our shipping and returns policies in connection with the purchases or returns of products purchased through this Site. Our current Shipping & Handling and Returns & Exchanges policies are incorporated herein by reference and made part of these Terms and Conditions.
Third Party Links and Content
This Site may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by KEF. Certain content from third party vendors may be made available as part of this Site. This content is believed to be reliable, but we do not endorse or guarantee the accuracy or completeness of this content.
Privacy Policy
We consider the privacy of our users to be paramount, and we have developed a privacy policy to protect our users ("Privacy Policy"). Our current Privacy Policy is incorporated herein by reference and made part of these Terms and Conditions.
Complaince with Laws
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Site and your purchase of products or services through this Site. We may, at our sole discretion, report actual or perceived violations to law enforcement or appropriate authorities. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms and Conditions, we may (but are not obliged to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms and Conditions or the Privacy Policy could be subject to criminal or civil penalties.
Termination of Usage
We may block your email or IP address, terminate or suspend your access to or use of all or part of the Sites, and remove any content within such services immediately for any reason without notice, for any conduct that we believe is disruptive to the Sites or is in violation of any applicable law or these Terms and Conditions.
Disclaimer and Limitation of Liability as to this Site
While we endeavor to provide the most accurate, up-to-date information available, the directories and information on this Site may be out of date or include omissions, inaccuracies or other errors. This Site and the materials therein are provided "AS IS." We make no representations or warranties, either express or implied, of any kind with respect to this Site, its operations, contents, information or materials. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

You agree that we, our directors, officers, employees, agents, partners or other representatives shall not be liable for damages arising from the operation, content, or use of this Site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages, damages for loss of profits, revenue, data and use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, and use of, this Site or any other hyper-linked website.
Copyright and Trademark
All content included on this Site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software (and the compilation of such content), is the property of KEF, or our third party licensors which are protected by copyright and trademark laws.

You may not, in whole or in part, use, transfer, download or otherwise reproduce any part of the Site without our prior written consent. Re-use of any of the foregoing is strictly prohibited and we reserve all our rights.

All other trademarks not owned by us or our subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Policy for Listing Comments
Customer reviews should give customers product feedback or any sharing on usage of the products. Any reviews that designed to mislead or manipulate customers are not prohibited. And we don't allow anyone to write reviews as a form of promotion.

The following are types of reviews that we don't allow and will remove:
  • Multiple negative reviews for the same product from one customer.
  • A negative review from a seller of a competitors’ brand or product.
  • If your review is removed or rejected to post, it is because it has conflicts with our guidelines concerning promotional content, while you may not resubmit a review again on the same product, even if the content is different.
  • Review submission maybe restricted when we spotted there is unusual reviewing behaviour.
  • By submitting the comments, you hereby grant to the company and its affiliates that a nonexclusive right to use, including, without limitation, the right to use such Feedback in advertising and promotional materials.
Welcome offer policy
  1. The 10% off Mu7 Noise Cancelling Over-ear Wireless Headphones and Mu3 Noise-Cancelling True Wireless Earphones coupon code will be sent to you upon signing up to receive KEF Updates and is applicable to purchase at hk.kef.com.
  2. The voucher code will be sent to you from info.hk@marketing.kef.com within 24 hours of opting in to receive KEF Updates. Please add this address to your safe list.
  3. The offer can only be used once on either Mu7 Noise Cancelling Over-ear Wireless Headphones or Mu3 Noise-Cancelling True Wireless Earphones.
  4. This offer can only be used once, and cannot be used in conjunction with any other promotions or exchanged for cash.
  5. The offer is valid from now until 01 April 2024.
  6. KEF reserves the right to withdraw, amend or cancel this promotion at any time, E&OE.
  7. KEF reserves the right to change any and all terms of this promotion without prior notice and reserves the right to make the final decision in the event of any dispute.
  8. KEF shall use and take care of any personal information in line with its Privacy Policy here.
  9. Please write to us at support.hk@kef.com if you have any questions or need further clarification.
Have any questions? Contact us
If you have any questions about these Terms and Conditions, please contact us.

Take It Home: Terms And Conditions
  1.  Entry to contest is open to all permanent residents of participating countries* aged 18 and over, except employees of GP Acoustics Group and their immediate family, their agents or anyone professionally connected to the Contest.
  2. There will be a total of one (1) competition winner. The winner will receive a set of two (2) tickets to attend LISTEN MELBOURNE.
  3. The prize consists of two (2) economy return flights from the winner’s city of residence to Melbourne; up to three (3) nights' accommodation of up to US$300 per night for two (2) people, inclusive of taxes;  and two (2) tickets to the Listen Melbourne event on 11 June.
  4. The trip must be taken in June 2024, inclusive of 11 June 2024.
  5. The trip is subject to the availability of flights and accommodation as purchased by the appointed agency, CTM.
  6. Travel to the main airports of participating countries or incidental expenses are not included. There is no cash or other alternative to the prize stated and the prize is not transferable, and no part or parts of the prize may be substituted for other benefits, items or additions.
  7. Prior to departure, the winner must purchase comprehensive travel insurance.
  8. GP Acoustics (UK) Ltd are not liable for any expenses associated with the prizes, including but not limited to visa application fee, carrier-imposed surcharges, travel insurance, additional luggage charges, tour guide service charges, all kinds of tips, all hotel service charges (e.g. laundry, internet, long distance dial, bar and restaurant etc.) and all self-paid activities excluded in the tour schedule and other surcharges etc.
  9. Neither GP Acoustics (UK) Ltd nor the prize supplier are liable for costs or expenses sustained outside of what is described.
  10. GP Acoustics (UK) Ltd accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Contest or accepting the prize.
  11. The competition will run from 23 April 2024 until 10 May 2024 at 02:00 AM GMT.
  12. All competition entrants need to complete the form and answer the competition question in 10 words or less, as well as opt-in to receive KEF newsletters.
  13. Winners will be chosen by judges at the GP Acoustics (UK) marketing office on 14 May 2024. Entries will be judged based on their originality, passion, and creativity.
  14. Winners will be notified by email on 15 May 2024 and announced on KEF social media and email to all entrants on 17 May 2024. 
  15. In order to claim their tickets, winners will need to email listen@kef.com by 22 May 2024.
  16. GP Acoustics (UK) Ltd will attempt to contact Winner(s) using the email address provided within 5 days (which may be extended at the sole discretion of the Promoter) and given details of how to claim their prize. If a winner does not respond to GP Acoustics (UK) Ltd within 5 days of being notified by GP Acoustics (UK) Ltd , then the winner's prize will be forfeited and GP Acoustics (UK) Ltd shall be entitled to select another winner (and that winner will have to respond to the email from GP Acoustics (UK) Ltd within 5 days or else they will also forfeit their prize).
  17. The winner may be required to take part in promotional activity related to the Contest and the winner shall participate in such activity on KEF’s reasonable request.  The winner consents to the use by KEF and its related companies, both before and after the closing date of the Contest for an unlimited time, of the winner's voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by KEF and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Contest, all entrants consent to the same.
  18. KEF reserves the right to withdraw, amend or cancel this competition at any time, E&OE.
  19. KEF reserves the right to change any and all terms of this competition without prior notice and reserves the right to make the final decision in the event of any dispute.
  20. KEF shall use and take care of any personal information in line with its Privacy Policy here.
  21. GP Acoustics (UK) Ltd shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
  22. The Contest will be governed by English law.
  23. If there is any inconsistency between the English and language version (Chinese, Japanese, Korean, German, French, Spanish or Dutch) of these Terms and Conditions, the English version shall prevail.
  24. The promoter is GP Acoustics (UK) Ltd Eccleston Road Tovil, Maidstone, Kent, ME15 6QP, UK.
  25. Please complete the form at kef.world/support if you have any questions or need further clarification.

Take It Home UGC: Terms And Conditions
1. This competition begins on 30 October 2023 and ends on 27 November 2023 (at 23:59 GMT). Any entries submitted on or after 27 November 23:59 will not be considered.
2. Entry criteria is as follows:
2.1 Post an image or video on your Instagram feed representing how you feel when listening to the KEF Listen Amsterdam playlist
2.2 Write how you feel when listening to the the KEF Listen Amsterdam playlist in your post caption
2.3 Use the hashtag #TakeItHome in your post caption
2.4 Tag @kef.global Instagram account in your post
3. A total of one (1) winner will be selected at the end of the competition.
4. The winner will receive a pair of LS50 Wireless II – Carbon Black.
5. Winners will be chosen based on the entry criteria and will be notified by Direct Message on Instagram on 28 November 2023 (“Notification”).
6. To claim their prize, the winner will need to reply to the Direct Message sent to them on Instagram by 30 November 2023, and provide permission for KEF to repost their image or video across all KEF social media channels in perpetuity.
7. In the Notification, the winner may need to provide personal information for prize delivery purposes.
8. KEF reserves the right to withdraw, amend or cancel this competition at any time, E&OE.
9. KEF reserves the right to change any and all terms of this competition without prior notice and reserves the right to make the final decision in the event of any dispute.
10. KEF shall use and take care of any personal information in line with its Privacy Policy here.
11. Please write to us at listen@kef.com if you have any questions or need further clarification.

KEF At Home: Terms And Conditions
We’re confident that once you experience KEF’s speakers at home, you’ll fall in love with them. But if you don’t, returning them is easy. Just contact our support team within 30 days of your first payment. We'll arrange a free pick up and process your full refund.
Order Your KEF at Home Trial
You can sign-up your KEF at Home 30-day trial at our KEF Music Gallery showroom, KEF Music Studio retail store or via KEF.com.
Sign up
To take part in the KEF at Home trial you must sign up by submitting an online application form. By submitting it, you agree that KEF can contact you using the information you’ve provided. This will be done to let you know if your application is successful and for any other communication relating to the trial (for example: updates or reminders).  
Whether you order your trial in-store or online, you’ll need to use a credit card. Half of what the speakers cost will come off your account immediately.  The remaining 50% of the payment will be taken automatically 30 days after the date of your first payment. If you've qualified for a 10% discount, we'll factor this into the second payment you make. 

If we’re refunding you, we’ll send the money (the price you paid) back to the card you used. We’re not able to credit a different card or use anything but the original payment method.    
We’ll use DHL Express to deliver your trial speakers. 

The earliest they’ll arrive is the next day (as long as it’s a business day). The longest you’ll wait is two working days. You can also pick a convenient delivery slot in the DHL portal. 

You’ll need to sign for the delivery and keep the following items safe until the 30-day trial period ends: 

- all product packaging 
- all accessories that arrive with your speakers  

Please note we allow one KEF at Home trial per address.   
Keeping Your Speakers
If you decide to keep your speakers before the KEF At Home trial ends, we’ll still take the remainder of the payment on the automated date, 30 days after the date of your first payment.
Returning Your Speakers
You’ll need to start the process to return your speakers within 30 days of your first payment. To do that, you can: 

WhatsApp us
- start a live chat here
- email us at kah.hk@kef.com

Once a return date is arranged, you’ll need to pack the speakers into the original packaging. All accessories that come with the package will need to be returned too. Please seal the box securely with tape and we’ll arrange for a courier to pick up the speakers.       
Checking For Damage
Once the speakers are back with us, we’ll check that everything’s in order before processing the refund. 

We’ll inspect them to make sure they’re in like-new condition. If the speakers have been damaged, through abnormal use, we may not refund you.  

You can learn more about the KEF at Home trial return policy here.
By placing your order, you confirm that you’ve read, understood, consented to and will comply with our Terms and Conditions and Privacy Policy for the KEF at Home trial. You agree to receive related news, updates and support via phone, email and WhatsApp.

By accepting these terms, you also agree that we’ll collect and use your information as detailed in the KEF Privacy Policy. 
Get in touch
 If you’d like to contact us about an existing KEF at Home trial, you can:
- WhatsApp us
- Start a live chat here
- Email us at kah.hk@kef.com

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