Terms and Conditions

Terms and Conditions

Terms and Conditions

KEF at Home Terms and Conditions
We’re confident that once you experience KEF’s LS50 Wireless II speakers at home, you’ll fall in love with them. But if you don’t, returning them is easy. Just contact our support team within 30 days of your first payment. We'll arrange a free pick up and process your full refund.
Order Your KEF At Home Trial
You can sign-up your KEF at Home 30-day trial at our KEF Music Gallery showroom, KEF Music Studio retail store or via KEF.com.
Sign up
To take part in the KEF at Home trial you must sign up by submitting an online application form. By submitting it, you agree that KEF can contact you using the information you’ve provided. This will be done to let you know if your application is successful and for any other communication relating to the trial (for example: updates or reminders).
Whether you order your trial in-store or online, you’ll need to use a credit card. Half of what the speakers cost will come off your account immediately. The remaining 50% of the payment will be taken automatically 30 days after the delivery date of your first payment.

If we’re refunding you, we’ll send the money back to the card you used. We’re not able to credit a different card or use anything but the original payment method.
We’ll use DHL Express to deliver your LS50 Wireless II speakers.

The earliest they’ll arrive is the next day (as long as it’s a business day). The longest you’ll wait is two working days. You can also pick a convenient delivery slot in the DHL portal.

You’ll need to sign for the delivery and keep the following items safe until the 30-day trial period ends:
- All product packaging
- All accessories that arrive with your speakers
- The courier’s return shipping label.

Please note we allow one KEF at Home trial per address.
Returning your speakers
You’ll need to start the process to return your speakers within 30 days of your first payment. To do that, you can:
​​​- WhatsApp us
- Start a live chat here
- Email us at kah.hk@kef.com

Once a return date is arranged, you’ll need to pack the speakers into the original packaging. All accessories (2 x power cables, inter-speaker cable, remote control and 3 x information booklets) will need to be returned too. Please seal the box securely with tape and attach the return shipping label.

We’ll arrange for a courier to pick up the speakers.   
Checking for damage
Once the speakers are back with us, we’ll check that everything’s in order before processing the refund. 

We’ll inspect them to make sure they’re in like-new condition. If the speakers have been damaged, through abnormal use, we may not refund you.  

You can learn more about the KEF at Home trial return policy here.​​​​​​​ here
By placing your order, you confirm that you’ve read, understood, consented to and will comply with our Terms and Conditions and Privacy Policy for the KEF at Home trial. You agree to receive related news, updates and support via phone, email and WhatsApp.

By accepting these terms, you also agree that we’ll collect and use your information as detailed in the KEF Privacy Policy. ​​​​​​​
Get in touch
If you’d like to contact us about an existing KEF at Home trial, you can:
- WhatsApp us
- Start a live chat here
- Email us kah.hk@kef.com

KEF at Home referral program Terms and Condition
1. KEF at Home Referral Program is a limited time offer and is only applicable to invited customers. 

2. An invited customer (the “Referrer”) may use his / her designated referral link included in the program email, to invite new customers (the “Referee”) to sign up for the KEF at Home Trial Program.

3. Referee will be eligible for priority sign-up if they register through the designated referral link.

4. Referrer will be entitled for the free gift if the following conditions are fulfilled by the referree:
     - Referees are required to sign up KEF at Home trial program through the designated referral link provided by the referrer.
     - Referees need to order their trial and pay 50% of speaker price after receiving the sign-up confirmation email.
     - Referees have to keep the speaker after the 30-day trial experience and pay the remaining amount of the speaker price.

5. If the Referee returns the speaker within 30 days, the free gift offer will be cancelled automatically and the Referrer and/or Referee will not be compensated in any way.

6. Eligible Referrer will be entitled to receive our free gift: one pair of Mu3 earphones (colour may differ according to stock availbility)

7. Any sign-up application by other means (e.g. KEF Music Gallery, KEF Music Studio, KEF Partners and KEF.com) will be excluded from this Program.

8. There is no limit to the number of referrals that a Referrer can make. In other words, there is no limit to the number of reward a Referrer is eligible to claim. 

9. The Referrer and the Referee must not be the same person.

10. We will contact you about the arrangement of free gift redemption within 7 business days once the referee confirms to keep and complete the payment of the speaker.

11. This program is a limited time offer from the 24th November, 2021 to the 28th of Febrary, 2022. 

12. This program may not be used in conjunction with any other promotion or exchanged for cash.

13. For enquiries related to the program, you may reach us at WhatsApp us, start a live chat here
or email us at kah.hk@kef.com

14. KEF reserves the right to change any and all terms of the promotion without prior notice.

15. KEF reserves the right to make the final decision in case of any dispute.
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