All returns (including exchanges) must be made within 7 days of receipt. As a condition of eligible returns, all returned products must be unused and please ensure the original packaging, warranty card, gifts and all other accessories are included and are undamaged. After your returns request has been authorised, you will then receive an email with authorisation number. Please quote the authorisation number in the original packing slip and arrange for delivery of the returns to KEF Service Centre (http://hk.kef.com/contacts) in person or by any secure means of your choice.

KEF does not accept C.O.D. deliveries.

KEF will not be responsible for any product(s) that have not been properly identified and authorised for return in accordance with KEF returns policy.

KEF reserves the right to reject returns sent, or that have been communicated to us beyond the returns period limit, or items which are not in the same condition in which they were originally received.

When we receive orders returned to us with incorrect address details, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or arrange re-delivery. A restocking/handling fee (15% of the original invoice price) will be deducted from the refund/charged before re-delivery.

Do note that exchanges are only available for colour (subject to stock availability). Currently, we are not able to process an exchange for another product of a different model altogether. If you would like to make an exchange, simply follow the above Returns Policy and Procedure Once we receive your returned product, we will proceed with the exchange and re-send you the product as quickly as possible. It may take up to 7 working days for you to receive the exchanged product. Please note that if the exchanged item you have requested for is out of stock, the refund will be made via your original payment method.