Returns & Exchanges
Returns & Exchanges
Returns & Exchanges
Online Return Policy
All KEF products ordered on kef.com have a 30-day money back guarantee. During this time, you can return or exchange your purchase for free, and we will ensure that you get your money back. All returns (including exchanges) can be made within 30 days of receipt. As a condition of eligible returns, all returned products must be unused and please ensure the original packaging, warranty card, gifts and all other accessories are included and are undamaged. If you have a problem with your product or you are not completely satisfied with your purchase please contact us. We're here to help.
The Return and Exchange Process
- Select 'Exchange' under the 'Reason for Return' menu if you'd like to exchange your product(s)
- Fill in the form below
- We will contact you within 1-2 working days to arrange a convenient time and date to collect the product from you
- Once we have received and verified your return, we will refund the purchase amount to your account
- Please allow up to 14 business days for your refund to be processed
- The 30-day money back guarantee is valid for orders placed via KEF.com only
- Our Terms and Conditions apply to all deliveries
Questions? Please ask us here and we'll get back to you within 48 hrs.
In-Store Return Policy
For products purchased from KEF Music Gallery and KEF Music Studio, we offer a 7-day quality guarantee where we will replace your product with a new unit in the event of a defective product. If you believe your product is defective, please contact our Customer Support Team at (852) 2410 8188 during our hours of operation, Mon-Fri 9:00am - 6:00pm to request for an exchange.
If we determine that the product is defective and you are eligible to exchange for a new unit, please follow the instruction of our Customer Support Team and send back your product with the original receipt and original packaging within 7 days of the date you receive the product.
If we determine that the product is defective and you are eligible to exchange for a new unit, please follow the instruction of our Customer Support Team and send back your product with the original receipt and original packaging within 7 days of the date you receive the product.
KEF at Home Return Policy
Try the KEF speakers for 30 days at home. Experience the sound, and if you’re not completely in love, return your speakers for a full refund. We’ll even collect them for free. Just be sure to start the return process within 30 days of your first payment. Terms and Conditions apply.
Returning your speakers?
Here’s a quick checklist:
- Have you had them for 30 days or less?
- Are they in like-new condition?
- Did you keep the original packaging and all accessories?
1
Watch the clock
Make sure you start the returns process within 30 days of your first payment. If you try return your speakers any later than that, we won’t be able to refund you.
To start the process, you can:
To start the process, you can:
- WhatsApp us
- Start a live chat here
- Email us at kah.hk@kef.com
2
Pack up
We’ll arrange for a courier to pick up the speakers.
You’ll need to get them ready for collection. Please:
You’ll need to get them ready for collection. Please:
- Pack the speakers into the original KEF packaging
- Include all accessories
- Seal the box with see-through tape
3
Hang Tight
Once the speakers are back with us, we’ll check that everything’s in order before processing the refund.
We’ll inspect them to make sure they’re in like-new condition. If the speakers have been damaged, through abnormal use, we may not refund you.
We’ll inspect them to make sure they’re in like-new condition. If the speakers have been damaged, through abnormal use, we may not refund you.
4
Get your money back
If we’re refunding you, we’ll send the money back to the card you’ve used. We’re not able to credit a different card or use anything but the original payment method.
Terms and conditions apply.
